kadal Terms of Use

When you access kadal, you enter into a relationship governed by our terms. We set out these terms to be clear about what we expect from you, what protections we offer, and how we handle your account, your funds, and your data. Our goal is transparency—we do not hide obligations in dense legal prose, and we do not change our terms without notice.

Our kadal platform operates in jurisdictions where online gaming and sportsbook services are legally permitted. We do not offer our services in jurisdictions where applicable law prohibits them. Users are responsible for verifying that their access and use of kadal comply with their own jurisdiction's laws. By creating an account on kadal, you confirm that you are accessing the platform from a location where our services are legally available.

These terms cover account creation, deposits and withdrawals, your responsibilities as a user, dispute resolution, and our liability. We encourage you to read them in full. If any term is unclear, our support team (reachable through live chat, email, or in-app help) can explain it in plain language.

Account Creation and Your Responsibilities

To open an account on kadal, you must provide accurate personal information, including your email address, full name, date of birth, and identity document details. We conduct Know Your Customer (KYC) verification in real time using your uploaded documents. We do this to comply with anti-money-laundering regulations and to protect your account from fraud. Our KYC process scans your identity document and confirms your details match our systems. This verification is one-time; you do not re-verify for each deposit or withdrawal.

You are responsible for keeping your password secure. We recommend enabling two-factor authentication (2FA) on your account—it adds a security layer by requiring a one-time code sent to your phone for each login from a new device. If you suspect your account has been compromised, contact our support team immediately via live chat. We will help you secure your account and review any suspicious activity.

You agree not to share your account credentials with anyone else. If you allow someone else to use your account, you are liable for all activity under that account, including any deposits, withdrawals, or gaming activity. We treat account access as your sole responsibility once your account is created.

Our kadal Deposit and Withdrawal Policy

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, or e-wallet. When you deposit, your funds are transferred directly from your payment app or bank account to our payment partner, not to kadal directly. Our payment partners hold your funds in segregated accounts and credit your kadal balance immediately upon confirmation.

Deposits via mobile wallets (mobile banking, local payment, etc.) typically process within seconds. Bank transfers may take 1–2 hours during business hours or longer on weekends and public holidays like Idul Fitri and Idul Adha. We do not charge deposit fees; your payment provider may charge their own fees according to their terms.

Withdrawals follow the same payment channels. When you request a withdrawal, our compliance team reviews the request to ensure it matches your account balance and that there are no unusual patterns suggesting fraud or money laundering. This review protects your account. Once cleared, funds transfer to your chosen payment method according to that method's standard settlement time. We do not impose withdrawal limits; however, large withdrawals may trigger additional verification to prevent fraud.

When you deposit on kadal, your funds move directly through our payment partners—we never hold your financial credentials, and your balance reflects your actual account position at all times.

Bonus Terms and Gaming Rules

From time to time, we may offer promotional bonuses or welcome offers to new or existing players. Any bonus terms are clearly stated at the time of offer. Bonuses may carry conditions—for example, they may need to be wagered a certain number of times before you can withdraw them, or they may apply only to specific games. We list all conditions in the bonus details; you accept those conditions when you claim the bonus.

We reserve the right to cancel or modify bonus offers. If you abuse bonus terms—for example, by depositing and immediately withdrawing the bonus without meeting stated conditions, or by using multiple accounts to claim the same bonus—we may forfeit the bonus and, in serious cases, close your account.

Our games (slots like Aviator and Sweet Bonanza, live-dealer tables, and sports markets) operate according to rules set by their respective publishers. We do not set odds or game outcomes. We display the game rules and any restrictions within each game. You are responsible for understanding the rules before you participate.

Dispute Resolution and Our Liability

If you believe there is an error in your account—for example, a transaction that does not match what you remember, or a withdrawal that has not arrived—contact our support team immediately. We investigate disputes within a reasonable timeframe. Our support team operates through live chat, email, and in-app help. Live chat is often the fastest channel; email is suitable for detailed documentation; in-app help works for account-related questions.

During disputes involving Liga 1 markets, Piala AFF coverage, or other sports events, we rely on official results from league operators or sports data providers. If the official result conflicts with what you expected, the official result stands. We do not overturn results based on player interpretation or disagreement.

For payment disputes—a deposit that did not arrive, or a withdrawal that was delayed—we work with our payment partners to trace the transaction. These investigations can take 5–10 business days depending on the payment method and the bank involved. We ask you to provide transaction confirmations and reference numbers to speed up the process.

Our Liability Limitations

We provide kadal on an "as-is" basis. We make reasonable efforts to keep the platform available and secure, but we do not guarantee uninterrupted service. Internet outages, server maintenance, or technical issues may occasionally interrupt your access. We notify users of planned maintenance in advance when possible. If an interruption causes you financial loss—for example, a sports market closes before you intended—we review your claim on a case-by-case basis, but we do not automatically compensate for lost opportunities.

We are not liable for losses resulting from your own actions, including forgotten passwords, shared accounts, or unauthorized access due to your negligence. We are not liable for the behavior of other players, for game outcomes determined by game publishers, or for market prices set by sports data providers. Your use of kadal is at your own discretion and risk.

Our maximum liability to you for any single incident is limited to the amount you have deposited into your kadal account. This limitation applies to all claims, whether based on contract, negligence, or any other legal theory. We encourage you to use our support team to resolve issues before they escalate; most problems can be resolved through clear communication.

Jurisdiction and Applicable Law

kadal operates in compliance with the laws of the jurisdictions where our services are legally available. Users in Jakarta, Surabaya, Bandung, Medan, and other supported regions access kadal subject to applicable local law. We do not make legal determinations; users are responsible for verifying that their use of kadal is lawful in their jurisdiction. If our services become unlawful in your jurisdiction, we may suspend or terminate your account.

Any disputes arising from your use of kadal are resolved through our support team first. If a dispute cannot be resolved through support, we encourage parties to seek mediation or legal counsel as appropriate. We comply with regulatory requests from authorities in jurisdictions where we operate.

These terms may be updated from time to time. We notify users of material changes via email and in-app announcement. Continued use of kadal after such notification constitutes your acceptance of the new terms. We encourage you to review our terms periodically and to contact our support team if you have questions about any provision.